Terms And Conditions Of Use
About Us
Homelighting Supplies have over 20 years of experience in the lighting trade and provide a totally professional service to ensure your total satisfaction.Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
Payment may be made as follows:
Credit/Debit card. We accept Visa, Mastercard, Delta and American Express. You will be asked for a few details that we need to be able to fulfill the order. Then you will be taken to the payment website to enter your credit card details on their secure server. We do not charge for any item until it is ready to ship. If an order is cancelled your credit card authorisation will be voided and no money will be taken from the card.
Credit card details sent separately e.g. faxed or phoned.
Shipping And Handling
All orders over the value of £100.00 or more before V A T are sent to Great Britain mainland free. Orders of less than £100.00 will incur a £7.99 delivery charge plus V A T. The correct carriage charge will be calculated at checkout.Delivery Schedule
We process your order right away.Stock items will be dispatched the same day providing the order is received before 1.30pm. You will be advised of delivery within 3 working hours of placing the order. Our hours are Monday to Friday 9.00am to 5.00 pm Saturday 9.30am – 3.00pm. Once the goods are dispatched you will be notified.
Homelighting Supplies do not accept any responsibility for expenses incurred to electricians or tradesmen if a delivery is delayed.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.Tax Charges
For orders made from the UK or the European Union, 15% VAT is added. In line with regulations there is no VAT charge for orders originating from the Channel Isles. The correct VAT will be calculated at checkout.No Quibble Guarantee
All of our products are supplied with a no quibble guarantee.Notification of any goods received faulty or incorrect must be made in writing either by email, fax or post to Lighting Direct within 7 days of receipt. Arrangements for the collection of faulty or incorrect goods will be made by Homelightingsupplies.
If you are unhappy with any of our products or service please contact us in writing by email, fax or post. All complaints will be acknowledged within 5 working days and treated with the utmost confidentiality. Unsuitable items can only be accepted back for a refund providing that they have not been used or installed. They should be returned with the original packaging to ensure the product is not damaged on the return journey. The cost of returning unsuitable goods is at the expense of the customer.
The above do not affect your statutory rights as a consumer.
Reaching Us
We can be contacted by the following means:Email: enquiries@homelightingsupplies.co.uk
Telephone: 01524 733644 Fax: 08452 802431
Postal Address 19 Market Street, Carnforth, Lancashire. LA5 9JR
Our working hours are Monday to Friday 9.00am to 5.00pm, Saturday 9.30am to 3.00pm.
Privacy Policy
Homelighting Supplies are committed to protecting your privacy.We do not disclose our customers information to third parties. The information that we collect about you is that given by you at the time of placing your order and in accordance with the Data Protection Act 1998, and is used solely for the processing of your order. Customers do have the option to be added to our mailing list to be kept up to date on Latest Products and Special Offers.
Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. If you have any concerns regarding any details we may hold about you please contact:
enquiries@homelightingsupplies.co.uk
When you provide personally identifiable information to Home Lighting Supplies, we may use it to provide you with ongoing information about Homelightingsupplies products and services. Homelightingsupplies will not rent, sell or lease this personally identifiable information to other companies or individuals. You have a right to access, rectify, modify and delete any data referring to you. In order to exercise this right please contact us immediately.
WEEE Regulations
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
• Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
• Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Lighting Direct is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer buys a new Low Energy Fluorescent Bulb from us we would accept their old Low Energy Fluorescent Bulb and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
The WEEE Directive applies to all products listed on our website, with the exception of Christmas lights, household light fittings, household lamps, and traditional filament style bulbs.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.